John C. Robison is one of the most experienced and broadly credentialed property loss appraisers and umpires in the United States. A P.L.A.N. (Property Loss Appraisal Network) Certified Appraiser and Umpire, John has served in over 1,000 appraisals spanning all 50 states, with individual claim values ranging from $2,500 to over $75 million.
Beyond his appraisal work, John is a Registered Civil Mediator and Arbitrator through the Georgia Supreme Court Commission on Dispute Resolution. This unique combination of credentials allows him to approach every engagement with the analytical rigor of a construction expert, the procedural discipline of a legal professional, and the impartiality that parties on both sides of a dispute deserve.
John is Xactimate Level 3 certified and leverages decades of hands-on construction knowledge — from residential renovations to large commercial and industrial projects — to deliver accurate, defensible valuations. His mission is simple: "The Loss is the Loss. Nothing more. Yet nothing less."
“The Loss is the Loss, Nothing more, Yet Nothing less.”
Experience
40+ years in the industry
Prior Career
Construction, General Contracting, Project Management
Role Focus
Impartial — serves both sides equally
Languages
English
Memberships
Property Loss Appraisal Network (P.L.A.N.), Georgia Supreme Court Commission on Dispute Resolution
Independent evaluation of both appraiser positions, with a focus on policy language, scope of damage, and fair market pricing. My goal as umpire is to reach an accurate, defensible award that reflects the true value of the loss.
Umpire Fee Structure
Contact for quote
Frequently Asked Questions
Common Questions
An insurance appraisal is a dispute resolution process outlined in most property insurance policies. When the policyholder and the insurer disagree on the value of a loss, either party can invoke the appraisal clause. Each side appoints an independent appraiser, and the two appraisers select a neutral umpire. A decision agreed upon by any two of the three is binding.
A written demand initiates the process. Each party must select their appraiser (typically within 20 days). The two appraisers then select a neutral umpire (typically within 15 days). Each appraiser independently evaluates the loss, and they attempt to agree. If they cannot, the differences are submitted to the umpire, whose decision — agreed to by any two of the three — is binding.
An appraiser is selected by one party (policyholder or insurer) to independently evaluate the amount of loss. An umpire is a neutral third party selected by both appraisers (or appointed by a court) to resolve disagreements between the two appraisers. The umpire's role is to be completely impartial.
Yes. When properly executed, an appraisal award is generally binding on both parties as to the amount of loss. The appraisal process addresses only the value of the loss — it does not determine coverage questions.
Each party (insured and insurer) pays for their own appraiser. The costs of the umpire and other appraisal expenses are generally shared equally between both parties.
John holds the following active credentials: P.L.A.N. Certified Appraiser (Property Loss Appraisal Network), P.L.A.N. Certified Umpire (Property Loss Appraisal Network), Civil Mediator (Georgia Supreme Court Commission), Civil Arbitrator (Georgia Supreme Court Commission), Xactimate Certified (Verisk / Xactware).
You can call 1-844-274-4636, or email j.robison@csigroupna.com, or use the contact form below directly. All consultations are confidential.
The appraisal process is an alternative dispute resolution mechanism found in most property insurance policies. When the policyholder and insurer disagree on the value of a loss, either party can invoke appraisal. Each side selects an appraiser, and the two appraisers select an umpire. The appraisers attempt to agree on the loss amount; if they cannot, the umpire makes the deciding determination.
Most residential appraisals are completed within 30-60 days. Commercial or large-loss appraisals may take 60-120 days depending on complexity. I prioritize timely resolution while ensuring thoroughness.
I serve as an impartial professional. Whether appointed by the policyholder, the insurer, or as an umpire, my job is to determine the accurate value of the loss based on the facts and the policy — nothing more, nothing less.
I serve all 50 states. Based in Canton, Georgia, I travel nationwide for appraisals and umpire engagements.
Xactimate is the industry-standard estimating software used by insurance carriers, adjusters, and contractors. Being Xactimate Level 3 certified means I can produce detailed, line-item estimates that are consistent with carrier standards, reducing disputes over methodology.
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Contact John for a confidential consultation. All inquiries responded to within 24 hours.